(Last updated : July 25th, 2024)

At e-Tahiti Travel, we attach great importance to the protection of personal data. We commit ourselves to respect the principles enacted by the law 78-17 of January 6, 1978 modified by the law 2004-801 of August 6, 2004 called “Informatique et Libertés”, and the Regulation (EU) 2016/679, General Data Protection Regulation (GDPR) effective May 25, 2018.

By using our website and submitting your personal information, you expressly consent to the collection and use of your personal information in accordance with this Privacy Policy.

Who is the Data Controller for your personal data?

E-Tahiti Travel, SARL, RC: 8836 B, N° Tahiti: 626655, domiciled at BP 42692 – Fare Tony – 98713 Papeete – Tahiti – French Polynesia.
You can contact the Data Protection Officer (DPO) at the following address: dpo@etahititravel.com

Why do we collect your personal data?

During the purchase process, we only ask for the personal data necessary to provide you with our intermediation services for contractual travel products, as well as to assist you and resolve any post-contract questions, claims, or requests.

We use the information you provide only for the purposes specified in this Privacy Policy, such as providing services, processing payments, improving our services, and communicating with you.

How long do we retain your data?

We retain your data as long as we have legal obligations related to the services we have offered you, and for a period of 2 (two) years following your contractual relationship with e-Tahiti Travel. If you are subscribed to our newsletters, we will retain your email address until you unsubscribe. If you provide us with your email address but do not complete your reservation, we will retain this address temporarily, and in any case, for a maximum period of fifteen (15) months.

What are the legal grounds for processing your personal data?

The collection and processing of your personal data is mainly based on the contractual relationship you have with us.

Who will be the recipients of your personal data?

In order to provide you with our services, e-Tahiti Travel needs to communicate your personal data to the Travel Providers involved, in order that they can provide you with the products or services you have requested, i.e. the airline which has to issue your ticket and/or operate your flight, the hotel you have booked, etc.

What are your Data Rights?

According to Regulation (EU) 2016/679, of April 27, 2016, on the protection of personal data (GDPR), the following rights are recognized concerning the processing of your personal data:

• Right of access: you have the right to verify that your personal data is being processed, and if so, to obtain a copy of this data and complete information on the processing.
• Right of rectification: you have the right to correct errors, modify inaccurate or incomplete data, and ensure that the processed data is accurate.
• Right of erasure: you have the right to delete your data as soon as possible if the processing is illegal or the purpose of the processing or collection has disappeared.
• Right of restriction: you have the right to request the suspension of processing if it is illegal or inappropriate.
• Right to object: you have the right to object to the processing of your personal data if the purpose of the processing is direct marketing or the processing must be stopped for reasons related to your personal situation, unless we can demonstrate compelling legitimate grounds to continue processing or if the processing is necessary to exercise or defend a right.
• Right not to be subject to automated individual decisions: you have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or significantly affects you, unless necessary for the execution of a contract, authorized by law, or based on your explicit consent.

Depending on the nature of our services and the purpose of collecting and processing your personal data, the right to data portability does not apply.

Use of cookies

Our site uses cookies and similar technologies to enhance your user experience and analyze site usage. Cookies are small text files placed on your device to store information. You can manage your cookie preferences through your browser settings or by using the options provided in our cookie management modal window.

Types of cookies we use:

• Strictly necessary cookies: These cookies are essential to enable you to navigate the site and use its features, such as accessing secure areas of the site. Without these cookies, the services you have requested cannot be provided.
• Third-party cookies: We use Google Analytics to collect anonymous information such as the number of visitors to the site and the most popular pages. Keeping this cookie enabled helps us improve our website.
• Additional cookies: This site uses Google Tag Manager to manage our tracking tags, including for Google Ads, enhancing your experience and our understanding of site usage. We track interactions without storing cookies or collecting your personal data. Google Ads advertising cookies help us show you personalized ads and optimize our campaigns. By accepting these cookies, you improve our site and your experience.

Managing your cookie preferences:

You can change your cookie preferences at any time using your browser settings or by accessing our cookie management modal window, available during your first visit to our site or via a link at the bottom of the page.

More information about cookies

To learn more about cookies, including how to see which cookies have been set and how to manage and delete them, you can use the banner provided for this purpose:

How to exercise your rights?

To exercise your rights, contact us by email at dpo@etahititravel.com or send your request by mail to the following address: e-Tahiti Travel / DPO – BP 42692 – Fare Tony – 98713 Papeete – Tahiti – French Polynesia. In your request, clearly indicate (i) your identity, specifying your full name and the email address used to make a purchase or create an account, and (ii) the right(s) you are exercising. The exercise of these rights is free of charge unless you have unfounded or excessive requests. In such cases, we will charge reasonable fees based on the administrative costs incurred.

You have the right to withdraw your consent at any time by contacting us at the following email address: dpo@etahititravel.com. Withdrawal of your consent will not affect the legality of processing based on consent before its withdrawal.

We are committed to being transparent about the data we collect and providing you with meaningful choices. You can access, correct, or delete your personal data at any time by contacting us.

Security measures

We implement appropriate technical and organizational security measures to protect your personal data against destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

Updates to the privacy policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, you will be notified. We encourage you to review this page regularly to stay informed about our data protection practices.